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HELP YOURSELF™
Return on Investment
MEK Software Technologies' automated help desk solution uses voice verification technology to empower users to reset passwords, recover profiles and self-administer RSA Security SecurID® tokens over the telephone, without help desk technician intervention. The chart below shows the number of months it takes to achieve a return on investment (ROI) with the installation of HELP YOURSELF.
Help Desk Industry Standards show:
Average number of calls to the help desk per employee, each month is 1, some employees call the help desk often, some never
Ratio of password related calls vs. total calls to the help desk is 30%. The industry standard is between 15% and 50% and the average is between 20% and 30%
All inclusive cost per call is approximately $25.00, as a conservative industry estimate, however, some reports point to figures upwards of $80.00
Help Desk Costs per call include:
- Salaries and Employee Benefits
- Hardware/Software
- Telephone Systems and Phone Lines
- Workstation Furniture
- Cost of Office Space, Square Footage
- Telecommunication Charges, including 1-800 Service
| |
Cost Per Call to the Corporate Help Desk |
$10.00 |
$20.00 |
$30.00 |
$40.00 |
$50.00 |
$60.00 |
$70.00 |
| Employees |
Months to Achieve Return on Investment |
| 1,000 |
25 |
13 |
9 |
7 |
5 |
5 |
4 |
| 5,000 |
10 |
5 |
4 |
3 |
2 |
2 |
2 |
| 10,000 |
7 |
4 |
3 |
2 |
2 |
2 |
1 |
| 20,000 |
5 |
3 |
2 |
2 |
1 |
1 |
1 |
| 30,000 |
5 |
3 |
2 |
2 |
1 |
1 |
1 |
| 50,000 |
4 |
2 |
2 |
1 |
1 |
1 |
1 |
| 100,000 |
4 |
2 |
2 |
1 |
1 |
1 |
1 |
Provided as a guide only. For a quotation specific to your organization's requirements, please contact us.
Costs assume organization will provide appropriate standard Pentium computer and analog or digital lines that provide unsupervised hook flash transfer capability.
 Product Information
System Requirements
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